Webinar – Family and Nurse Engagement on Rounds to Improve Safety: The Patient and Family Centered I-PASS Study

Full engagement of families as a part of the healthcare team can facilitate improvements in patient safety. Learn how an inter-professional research team developed and deployed a family-centered rounds intervention that emphasized structured communication, health literacy principles, and family and nurse engagement across 7 North American sites, resulting in a 38% reduction in harmful errors, increases in family and nurse engagement, and improvements in the family experience of care.


  • Describe at least three key components of the Patient and Family Centered I-PASS program.
  • Identify appropriate outcome measures for a rounds-based structured team communication intervention.
  • Discuss challenges associated with implementing changes to team communication in the complex hospital environment.


Registration is free and open to public.

Click here to register.


Alisa Khan, MD, MPH

Pediatric Hospitalist and Health Services Researcher
Boston Children’s Hospital

Dr. Khan is a pediatric hospitalist and health services researcher at Boston Children’s Hospital. Her work focuses on engaging families in hospital communication and safety.

Jennifer Baird, PhD, RN, MPH

Director, Institute for Nursing and Inter-professional Research
Children’s Hospital Los Angeles

Dr. Baird is a nurse scientist and director of the Institute for Nursing and Inter-professional Research at Children’s Hospital Los Angeles. Her research focuses on the development of strategies to enhance the family-centeredness of the care environment and to promote the safe transfer of patients from the hospital to home during discharge.

Sharon Cray

Volunteer, Cystic Fibrosis Foundation

A graduate of the University of Notre Dame, Sharon left her business career when two of her children were diagnosed with Cystic Fibrosis. Since then, she has dedicated herself to furthering the cause of patient and family centered care. She has served as a parent partner to several research projects and hospital committees as well as being an active volunteer with the Cystic Fibrosis Foundation.


Click here to view the study paper on Patient and Family Centered I-Pass, which was published in the BMJ in December 2018.

Continuing Education Credit

One complimentary CE unit will be provided to dues-paying member hospitals of the Hospital Quality Institute, CHPSO Patient Safety Organization, the California Hospital Association or the regional hospital associations in CA.

HQI is an approved continuing education (CE) provider by the California Board of Registered Nursing and will provide CHPSO members an opportunity to earn CEs. Provider Number CEP16793 for 1.0 contact hour.

HQI does not currently offer ACPE approved Pharmacy CE, but the State of California will accept CE from courses which have been approved for continuing education by the Medical Board of California, the California Board of Podiatric Medicine, the California Board of Registered Nursing or the Dental Board of California towards their California continuing education requirement (Section 1732.2(b) of the California Code of Regulations). Pharmacists need to keep track of CE from these sources on their own as they are not submitted to NAPB.